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خلاصہ
A dynamic professional with 13+ years of experience as Airport Passenger Service Supervisor with Pakistan International Airlines having an extensive background in departure control system and pre/post flight management at airport. An excellent communicator with great interpersonal and active listening skills, service oriented a bold thinker with high energy and an innate ability to influence decisions and gain the trust of peers, clients and management teams.
تجربہ
Passenger Service Supervisor
Assured passengers with the issuance of boarding passes, luggage handling, and boarding procedures.
Passenger handling at International and Domestic terminals.
Checked-in passengers for international travel using SITA DCS verification of passport, visa, and related travel documents.
Pre / Post Flight supervision and smooth handling of departure control system.
Responsible for the check-in process, gate security, and communication with the crew and captain of the aircrafts.
Assisted and directed in all efforts of passenger check-in process activities.
Performed passenger check-ins, security procedures, and aircraft boarding.
Answer all customer inquiries and questions in regards to flight schedules, baggage, and connecting flights.
Resolved issues with flight activity to ensure on-time departure and arrivals.
Assisted customers with special needs and quickly addressed and resolved customer complaints.
Took care of people with special needs and unaccompanied children.
Conferred with customers to determine their service requirements and travel preferences.
Performed any other customer service functions as directed by Supervisors and Managers.
Performed any other passenger service duties as necessary